Thursday 10 July 2014

WIPRO India hiring Freshers & Experienced Graduates for "TIS Service Desk Administrator" Roles | Apply Now

Company Name:  WIPRO                

                       
Company Profile: There are career opportunities available to suit each and every individual – opportunities exist across diverse business and service lines ranging from Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.

Designation : TIS Service Desk

Qualification: Any Graduates

Experience :  0 to 1 years

Location: Chennai

Salary : Best in Industry

Job Details:
Candidate should possess any degree from a recognised university. Excellent in communication as would be responsible for handling calls across the globe. Good in Windows domain. Handling end user challenges and Providing tech.

support by helping them to connect from their homes via VPN
Knowledge on UNIX or MAC is an added advantage

Single point of contact primarily for US customer and across the globe
Experience in handling Internet related and operating system issues.
Knowledge in troubleshooting VPN/Wi-Fi/LAN will be an added advantage
Experience in Windows XP/Windows 7 & ie8? Responsible in handling incoming Calls/Emails/Chats/Web? Exposure to 24 x 7 support.
Gather basic facts and follow escalation procedures for issues.
Good problem solving and analytical skills.
Good communication skills.
Exposure in ITIL Framework
100% adherence in logging of Incidents/Request/Problem tickets

Apply Mode : Online

Apply : Click Here

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