Company Name: HCL Technologies
Company Profile : HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.
Designation : Technical Support / IT Analyst
Qualification: Any Graduates
Experience : 0-3 Years
Job Location: Bangalore
Salary : Best in Industry
Job Details :
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Apply Mode : walkin
WALKIN DETAILS AND VENUE :
Walkin Date : 12th July 2014
Time : 10:00 am-4:00 pm
Walkin Address :
HCL Comnet Systems and Services Ltd.,
STPI Unit, Surya Sapphires Plot No 3,
left wing, 2nd Floor,
HCL Comnet Block, 1st Phase,
Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road,
Bangalore 560 100.
Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road
Company Profile : HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.
Designation : Technical Support / IT Analyst
Qualification: Any Graduates
Experience : 0-3 Years
Job Location: Bangalore
Salary : Best in Industry
Job Details :
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Apply Mode : walkin
WALKIN DETAILS AND VENUE :
Walkin Date : 12th July 2014
Time : 10:00 am-4:00 pm
Walkin Address :
HCL Comnet Systems and Services Ltd.,
STPI Unit, Surya Sapphires Plot No 3,
left wing, 2nd Floor,
HCL Comnet Block, 1st Phase,
Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road,
Bangalore 560 100.
Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road
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