Company Name : Dell
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Designation : Systems Support Associate
Experience: 0 to 2 yrs [ Freshers / experienced ]
Qualification: Any Graduates, Diploma
Location: Noida
Salary : Best In Industry
Job Details:
• Applies introductory knowledge of servers and networks to field non-critical incidents, problems, and recurring requests received from automation and end users by following documented Standard Operating procedures.
• Prioritizes daily activities by defined SOP's:
• Prioritize the work based on complexity
• Escalates the issues to next level.
• Introduction to ITIL awareness and foundations.
• Documentation of solutions for specific issues.
• CCNA, Microsoft Windows, UNIX or other technical certification preferred, but not required.
• Process oriented and work is driven by Standard Operating Procedures.
• Information assessment and application.
• Competent in Decision making, Problem solving & Team work skills.
Problem Solving
• Uses basic information- gathering skills.
• Recognizes when there is insufficient information and brings problems to the attention of others.
• Escalates non-routine and/or technical issues to more senior -level team members.
• Assignments require limited judgment with little to no decision- making.
• Activities focus on support and maintenance rather than development or implementation.
• Exceptions are resolved with the concurrence of a team lead or supervisor.
Guidance
• Receives close supervision or is guided by detailed instructions for all work.
• Strictly follows standard operating procedures.
• Organizes and completes tasks according to assigned priorities.
• Demonstrates an awareness of the relative urgency of tasks and responds accordingly.
Apply Mode : Online
Apply : Click here
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Designation : Systems Support Associate
Experience: 0 to 2 yrs [ Freshers / experienced ]
Qualification: Any Graduates, Diploma
Location: Noida
Salary : Best In Industry
Job Details:
• Applies introductory knowledge of servers and networks to field non-critical incidents, problems, and recurring requests received from automation and end users by following documented Standard Operating procedures.
• Prioritizes daily activities by defined SOP's:
• Prioritize the work based on complexity
• Escalates the issues to next level.
• Introduction to ITIL awareness and foundations.
• Documentation of solutions for specific issues.
• CCNA, Microsoft Windows, UNIX or other technical certification preferred, but not required.
• Process oriented and work is driven by Standard Operating Procedures.
• Information assessment and application.
• Competent in Decision making, Problem solving & Team work skills.
Problem Solving
• Uses basic information- gathering skills.
• Recognizes when there is insufficient information and brings problems to the attention of others.
• Escalates non-routine and/or technical issues to more senior -level team members.
• Assignments require limited judgment with little to no decision- making.
• Activities focus on support and maintenance rather than development or implementation.
• Exceptions are resolved with the concurrence of a team lead or supervisor.
Guidance
• Receives close supervision or is guided by detailed instructions for all work.
• Strictly follows standard operating procedures.
• Organizes and completes tasks according to assigned priorities.
• Demonstrates an awareness of the relative urgency of tasks and responds accordingly.
Apply Mode : Online
Apply : Click here
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