Tuesday 1 July 2014

Allscripts India hiring Freshers & Experienced Graduates for "Software Trainee / Intern" Roles | Apply Now

Company Name: Allscripts                                                  
                 
 Company Profile : Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.

Designation : Software Trainee / Intern

Qualification: BE/B.Tech,

Experience : 0-1 yrs [ Freshers & Experienced ]

Location:  Baroda, Gujarat

Salary : Best in Industry

Job Details :
1) Customer Interaction over -
 Alert Responses and Emails and\or Phone calls during issues.

2)Case Management -
 Opening cases and resolving issues
 Ensure proper documentation
 Follow proper case workflow – including case origination and closure, as well as triage to Client Support and other departments

3)Handling Alerts -
 Ensuring customer SLA’s are followed – timely response and resolution.
 Qualifying alerts
 Dashboard – Setting status of alerts, sending Alert Responses, opening cases
 Responding to and resolving customer issues/alerts as outlined in Support Procedures
 Ensuring proper turnover of site issues to next shift members.
 Following direction from Site Manager’s and shift-in-charge personnel
 Understanding the Alerting tools
 Other duties as assigned

4) Daily Tasks\Maintainance -
 Basic level Daily DBA Tasks\checks on client site servers.

Job Requirements :
Good Written and Oral Communication skills, Team Player, Flexible to work in Rotational Shifts and Rotational Week Offs.

Good Understanding and Basic level Experience on Database Monitoring, Microsoft SQL server, MS-Query, SQL Backups and other Database Maintainance activities as well as Windows Cluster environment.


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