Company Name : IBM India
Company Profile : IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Designation : Tech Support
Experience: 2012, 2013 & 2014 Batch Freshers
Qualification: BE/BTech, BA, B.Sc, BCom, MBA, MCA
Location: Hyderabad
Salary : Best In Industry
Job Details:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills
Excellent customer service orientation
Neutral accent
Apply Mode : Off-campus
OFFCAMPUS DETAILS AND VENUE :
Venue Date : 28th June 2014
Time: 9 AM
Venue :
Nishitha College of Engineering and Technology,
Near International Airport,
After ORR, On Srisailam Highway,
Kandukur Mandal,
Hyderabad,
Andhra Pradesh 501359.
Company Profile : IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Designation : Tech Support
Experience: 2012, 2013 & 2014 Batch Freshers
Qualification: BE/BTech, BA, B.Sc, BCom, MBA, MCA
Location: Hyderabad
Salary : Best In Industry
Job Details:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills
Excellent customer service orientation
Neutral accent
Apply Mode : Off-campus
OFFCAMPUS DETAILS AND VENUE :
Venue Date : 28th June 2014
Time: 9 AM
Venue :
Nishitha College of Engineering and Technology,
Near International Airport,
After ORR, On Srisailam Highway,
Kandukur Mandal,
Hyderabad,
Andhra Pradesh 501359.
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