Monday 12 May 2014

Job Openings for "BE/B.TECH/Diploma" for Technical Support Associate Role in Hyderabad and Bangalore

Company Name : IBM  
Freshers Jobs in IBM


Company Profile : IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.


Experience/ Freshers        : 0 – 2 yrs

Salary  : Not specified

Job Location : Bangalore/Hyderabad

Qualification : BE/B.Tech, Diploma

Job Role : Technical Support Associate

Category : Technical

Job Duties / Description :

1. Remote Infrastructure support delivery
2. Perform problem cause analysis
3. Resolve routine customer problem
4. Ability to Identify Opportunity & Implement Process Improvements
5. Ability to meet a set of defined account agent productivity measurements.


Candidate Profile:
1.Candidates should be Ability to identify basic hardware parts and aware of basic hardware concepts
2.Candidates should have User level familiarity with at least one e-mail client – Outlook, Notes etc..
3.Candidates must posses Skills in commercially standard software applications and major desktop operating systems.
4.Candidate should have Awareness of basic networking concepts and technologies.
5.Candidate should Atleast have Questioning skills /probing skills, as relevant to the issue and level of the caller.

Last Date : 16/7/2014

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